Shipping policy

Shipping

Hareroticawe
Bartholomaeus Heinric Hartwig
Hängesesselweg 10, 50667 Köln, Germany
Email: info@hareroticawe.store
Phone: +49 221 16090400

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Chairs, loungers & daybeds

Cushions, covers and care ship by parcel; hanging chairs with stands, loungers and daybeds are heavy and ship on a pallet or in large cartons, the XL daybed swing and canopied daybed palletised. Delivery is kerbside: the carrier brings it to the nearest accessible door, not assembled — a chair-and-stand needs two people to build. Set a stand on firm, level ground and, if hanging a chair from the structure instead, use a sound load-bearing fixing with hardware rated for the load. Cushions, covers, cleaner and protectant ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.