Refund policy

Returns & Refunds

Hareroticawe
Bartholomaeus Heinric Hartwig
Hängesesselweg 10, 50667 Köln, Germany
Email: info@hareroticawe.store
Phone: +49 221 16090400

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@hareroticawe.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A chair, lounger or daybed must be returned complete and in its original packaging; furniture that has been assembled and used can usually still be returned within the withdrawal period if it is clean and undamaged. Unused cushions, covers and accessories in original packaging may be returned within the statutory 14-day withdrawal period. Check the dimensions, the stand footprint and the stated weight limit before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Cushions, covers, slings, ropes, swivels, canopy fabric and timber finishes weather and wear with use and are stocked as spares where applicable — this is normal, not a defect; oil teak or let it silver as you prefer, and cover or store furniture over winter. Damage or a hazard from a hanging chair hung from anything other than its rated stand or a sound load-bearing fixing with rated hardware, from exceeding the stated weight limit, from worn ropes or fixings left unchecked, or from a lounger used with the back unlocked is not a warranty defect, and this is leisure furniture, not a medical device.